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  • FAQs

Frequently Asked Questions

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Contact Information

How do I contact Customer Services?

How do I contact your Accounts Department?

Delivery

HOW DO I KNOW IF HCE HAS RECEIVED MY ORDER?

WHAT CARRIERS DO YOU USE FOR DELIVERY?

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

How to Order

What Happens if the Item that I want is out of stock?

HOW DO I TAKE ADVANTAGE OF HCE PROMOTIONAL OFFERS IN MY ORDER?

HOW CAN I COPY A PREVIOUS ORDER I'VE SUBMITTED TO HCE?

DOES HCE WEBSHOP DISPLAY LIVE PRICING?

How do I place an order on your website?

How to Pay

WHICH MAJOR CREDIT CARDS DO YOU ACCEPT?

What payment methods are accepted?

About Credit and Returns

WHAT IS YOUR CREDIT & RETURNS POLICY?

MY ORDER HAS A MISSING / WRONG ITEM. WHAT SHOULD I DO?